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常見問題

General Information

  • What is an ECG/EKG?
    An electrocardiogram (ECG or EKG) is a simple, non-invasive, and painless test that records the electrical activity in your heart. ECGs are used to check for signs of heart disease.
  • What is the difference between a single lead (1-lead) and a 12-lead ECG?
    A single-lead ECG is used for arrhythmia detection and basic heart monitoring. A 12-lead ECG is used to provide a comprehensive view of the heart and is the medical standard for screening and diagnosing various heart conditions. A 12-lead ECG is often used to detect or diagnose arrhythmias, heart attacks, drug effects on the heart, and many other heart diseases.
  • What is PCA 500?
  • How does PCA 500 work?
  • For whom is PCA 500 appropriate?
  • Can I conduct an ECG on myself using PCA 500?
  • How can my physician view my ECG recordings?
  • Is the PCA 500 available for purchase?
  • When should I clean my recorder?
  • How should I clean my recorder?

    To clean the recorder, dampen a soft cloth with lukewarm soapy water or natural cleanser and gently wipe down the recorder. The recorder should not be immersed in water under any circumstances.

  • Does PCA 500 continuously record my heart’s activity?

    PCA 500 is not a continuous heart monitor. It is an on-demand resting 12-lead ECG. When a patient wishes to record an ECG, the patient can apply the strip and recorder and use a compatible tablet or smartphone to record an ECG which is then uploaded to the cloud.

  • Is PCA 500 covered by my insurance?
  • How long will it take to receive a diagnosis?

    Physician interpretation time will vary depending on your physician. If you would like your physician to review your results quickly, please contact your physician’s office.

  • I have a pacemaker. Can I still use PCA 500?

    Yes. PCA 500 is able to detect when there is a pacemaker present and it will not affect the quality of the ECG test.

  • I think I am having a medical emergency. Can PCA 500 be used in lieu of a trip to the Emergency
  • What’s the difference between ECG and EKG?

    ECG and EKG are the same, both refer to electrocardiogram (or electrocardiograph), a medical test that is used for measuring the electrical activities of the heart, in order to detect heart diseases. EKG is from the spelling of of elektrokardiogramm or elektrokardiographie in German.

  • What are the major parts of an ECG Machine?

    A conventional 12-Lead ECG Machine contains 10 electrodes placed on chest and limbs for collecting signals, 10 lead wires, and a display for data analysis output.

    Now, PCA 500 has incorporated all the parts into a super compact kit : An ECG recorder weighs only 2 ounces, patented prepositioned electrode strips, QT ECG App for mobile devices, and a HIPAA-compliant cloud with powerful tools for data analysis and management. Being portable without complex wires, PCA500 simplifies the 12-Lead ECG tests process that most people can complete a test with no need for training.

  • What are the different types of ECG?

    There are 3 types of ECG in general use : Resting 12 Lead ECG, Exercise ECG and Holter Monitor. (Learn more)

  • How does an ECG Machine work?

    To measure the electrical activity signals of the heart, the ECG recorder is used for acquiring and recording the signal. Through the signals collected from the electrodes placed on the skin, the data will be shown as a graph with patterns to detect small electrical changes. Doctors can use it to diagnose cardiac abnormalities including rhythm and structural changes of the heart.

  • Which type of ECG/EKG test is best for me?

    It will depend on the professional advice by your physician, the doctors will suggest or request the patients to take a certain ECG according to their heart conditions and symptoms. (Learn more)

Xpress ECG

  • Where do I find my login information?
  • How can I get customer support?
  • How do I know if my device is compatible with the QT ECG app?
  • How do I know if I am recording my ECG?
  • How do I return the kit when I am done with my ECG?

測試

  • How do I get an account setup?
  • How do I log in to my account?

    You can log in with your username and password via the QT ECG app or via the web page at dashboard.qtmedical.com.

Troubleshooting - Solutions to Common Problems

  • Why can’t I log in to my account?
  • Why is my ECG taking so long to upload?

    The processing time to complete an upload of ECG records depends on the speed of your internet connection. Make sure that you have a stable WiFi or Cellular connection to ensure that your ECG uploads.

  • Why does my App keep crashing?
  • Why is my App not performing smoothly?
  • Why isn’t the PWR LED indicator on my recorder lighting up during charging?
  • What won’t my PCA 500 recorder turn on?
  • Why won’t be PCA 500 recorder turn off?
  • Why can’t the recorder record ECG signals?

    Please review the User’s Manual to ensure all steps and instructions are followed. If the problem persists, try recording ECG signals again after closing the QT ECG app, and rebooting the mobile device and the recorder.

  • Why did all my ECG tracings disappear on the display?
  • What should I do when a lead-off warning is shown?

Technical Details

  • Where is my data stored?

Legal and Privacy

  • Are my data secure?
  • What do you do with my information?

    We take your privacy and health information seriously. QT Medical complies with applicable privacy and health information laws in the U.S. Furthermore, QT Medical complies with European General Data Protection Regulation (GDPR). Please refer to our terms of use here and privacy policy here for more detailed information.

常見問題

General Information

  • What is PCA 500?
    PCA 500 is the first and only FDA-cleared, hospital quality 12-lead electrocardiogram (ECG) for professional and personal use. PCA 500 combines hospital grade accuracy, mobile technology, advanced software and cloud-based management to set a new standard in ECGs. Our ECG platform enables millions of patients to manage and monitor their heart health from the comfort of their homes.
  • For whom is PCA 500 appropriate?

    For professional use, PCA 500 can be used in a variety of clinical settings. In clinics and urgent care centers, the time saved during electrode placement and the paperless, centralized ECG management will enhance efficiency and streamline workflow. In telemedicine and remote care practice, PCA 500 enables lay people (patients) and lower-skilled personnel to conduct a 12-lead ECG test. Thru our secure cloud, providers can review the results remotely. In skilled nursing facilities, adding PCA 500 can allow in-house ECG testing that saves time, money and personnel needs. PCA 500 can be used by patients based on a doctor’s prescription. Patients with intermittent arrhythmias, chronic heart failure, or those who just had a coronary bypass, stents or ablation procedures may benefit from home cardiac monitoring. The doctor can decide if PCA 500 monitoring, under a doctor's supervision, is right for the patient. To learn more about specific areas of application, visit our site “Areas of Interest”.

  • Where can I find instructions for PCA 500?

    This video offers your patients step by step instructions. They can also download and print the PCA 500 Quick Guide.

  • How do I download the test reports after ECGs have been recorded?
  • Does PCA 500 produce the same quality of ECG obtained from a conventional hospital 12-lead ECG?

    Yes. PCA 500 was compared directly to the Philips Pagewriter TC70 in a clinical trial to test for ECG quality equivalence. ECG equivalence, determined by 3 cardiologists, was higher than the equivalency level required by the FDA. Essentially PCA 500 produces ECG’s of the same diagnostic quality as ECG systems that are much larger and use the complicated electrode patches and cables.

  • Can I use PCA 500 with wired lead cables?
  • Can PCA 500 be used when offline (i.e. when internet connection is not available)?
  • Does PCA 500 continuously record the heart’s activity?
  • Which web browsers are supported?
  • How do I get PCA 500?

Device Use

  • What training is required to complete an ECG with PCA 500?
    PCA 500 is the first and only FDA-cleared, hospital quality 12-lead electrocardiogram (ECG) for professional and personal use. PCA 500 combines hospital grade accuracy, mobile technology, advanced software and cloud-based management to set a new standard in ECGs. Our ECG platform enables millions of patients to manage and monitor their heart health from the comfort of their homes.
  • How do I determine the correct electrode strip size for my patient?
  • Are the PCA 500 Electrode Strips one-time use?
  • Can PCA 500 be used when a patient has a pacemaker?
  • When should I clean my PCA 500 Recorder?
  • How should I clean my PCA 500 Recorder?

Compatible Tests and Treatments

  • Are there tests or treatments that are not compatible with PCA 500?
  • Can PCA 500 be left on a patient during defibrillation?

    No, the PCA 500 electrode strip and recorder should be removed if the patient requires defibrillation. For more information on defibrillation-proof products, please contact customer support.

Xpress ECG

  • How Does Xpress ECG work?
  • What patients can benefit from Xpress ECG at home?
  • Can patients do a 12-lead ECG test at home?
  • Is it a standard 12-lead ECG test? How is the quality?
  • Does it cost anything to get started?
  • Why use Xpress ECG for your ECG needs?
  • How do I get started?
  • How do I order an Xpress ECG test?
  • How do I know what size Electrode strip to order for each patient?
  • How will I know my patients have all the information they need?
  • How soon will the patient receive the Xpress ECG kit?

Troubleshooting

  • Why can’t I log in to my account?
  • Why does it say QT ECG App is not supported on this device?
  • What should I do when a lead-off warning is shown?
  • Why can’t I pair PCA 500 to my tablet or smartphone?
  • How do I log in to my account?
  • Why haven’t I receive the email for account verification/ activation or any notification?

    The email might end up in your Spam folder, please double check; otherwise please contact customer support at service@qtmedical.com or at 855 722 6006.

Legal and Privacy

  • Are my data secure?
  • What do you do with my information?

    We take your privacy and patient information seriously. All patient information that is stored is private. QT Medical complies with all applicable laws in the US and the State of California. Furthermore, QT Medical complies with European General Data Protection Regulation (GDPR).

  • What is EKG360?
  • How do I request the EKG360 service?
  • Is there an age limit for EKG360 services?
    EKG360 is currently only available for patients aged 18 years and older.
  • Is PCA 500 covered by insurance?
  • Are EKG360 services covered by insurance?

    EKG360 services are cash pay only.

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